Terms & conditions.

1Introduction

Please read these terms and conditions (the “Terms”) carefully and in full. Your use of this Site (defined in Section 2), creating an account for our booking/purchase service and using it, purchasing any products or services via the Sites and/or our online booking service, and making any booking or purchase via the Sites, our online booking service, email, or over the telephone are all subject to these Terms. By continuing to use the Sites, make purchases, and book Services with us, you agree and confirm that you have read these Terms, understand their importance, and agree to be bound by them. Please check these Terms on every purchase or booking, as they may change from time to time without notice.

2Definitions

2.1. “Services” or “Service” encompass any information, services, activities, classes, workshops, appointments, or personal training ordered and/or provided by Studio Emba through or via the Site, our studios, or our instructors/therapists.

2.2. “Site” or “Sites” refers to the website at the URL www.studioemba.co.uk.

2.3. “Studio Emba” represents the trading name of Chloe Elizabeth Wellbeing Ltd, with company number 15216844.

2.4. “Products” are any physical goods offered for sale by Studio Emba.

2.5. “Clients,” “Members,” and “Visitors” are individuals who use Studio Emba facilities or attend our Services.

2.6. “Social Media” collectively refers to our Site, our Facebook page, our Instagram, and our booking/purchase sites.

2.7. “Materials” include the intellectual property rights in all content on our Social Media and provided as part of our Products or Services.

3Conduct

3.1. All Clients, Members, and Visitors must conduct themselves in a respectful and considerate manner at all times. Any behaviour that Studio Emba, in its reasonable discretion, deems to be intimidating, abusive, violent, inappropriate, disrespectful, or disruptive will not be tolerated. Any user who breaches this Conduct policy may be immediately ejected and their account/membership may be suspended or terminated without refund.

4Visitors and children

4.1. For the safety and comfort of all participants, Clients who wish to bring a non-participating visitor (including children) must obtain explicit permission from staff before the class begins. The accompanying adult assumes full and sole responsibility for the non-participating visitor. If a visitor disrupts a class, the accompanying Client will be required to leave immediately with the visitor, and no refund will be provided for that session.

5Injuries and health

5.1. It is your sole responsibility to check with your doctor about your suitability for our Services. Prior to attending for the first time, all customers must complete a health questionnaire. You must notify us by email, and the instructor at the beginning of every class, of any health problem or injury you may have. You acknowledge that any advice provided by us or our instructors does not constitute professional medical advice.

6Important waiver and liability statements

6.1. By participating in our Services, you agree to hold Studio Emba, its directors, and instructors harmless against all responsibility or liability for injuries, health issues, or loss resulting from your participation. However, nothing in these Terms seeks to exclude or limit our liability for death or personal injury caused by our negligence, or for any other liability that cannot be excluded or limited under English law. To the fullest extent permitted by law, our total liability for any loss arising from the supply of Products will not exceed the total price paid for those Products.

7Arriving on time

7.1. Please arrive on time as a courtesy to others. For your First Class, arrive at least 5 minutes early. If you are more than 5 minutes late for your first class, or 15 minutes late for a regular class, you may not be admitted and you will still be charged for the Service.

8Creating an account, booking and payment

8.1. You must be 18 or over to create an account online. If you are between 14 and 17, your account must be created and managed by a parent or legal guardian who agrees to these Terms on your behalf. Subject to your statutory 14-day cooling-off period for online purchases, no refunds are given for incorrectly booked Services; we can only credit your account for future use. Services commence on the date of purchase.

9Class-specific rules

9.1. Certain classes may have specific age or equipment requirements. Unless stated otherwise, the minimum age for participation is 14 years old, and those under 16 must be accompanied by a participating responsible adult.

10Changing or cancelling bookings / refunds

10.1. The 24-Hour Rule (Class Pass holders): For Class Pass holders, cancellations or changes made with more than 24 hours' notice will have the credit returned to your account. We are not responsible for “late cancellations” made with less than 24 hours' notice, and the credit will be forfeited.

10.2. Late Cancellation Fee for Matwork Members (from 16 November 2026): If you hold a Matwork Membership and cancel a class with less than 12 hours' notice before the class start time, a late cancellation fee of £3 applies. A “no-show” – where you are booked onto a class but do not attend – counts as a late cancellation. Each Member receives one free late cancellation per billing cycle. Once this has been used, each further late cancellation or no-show in that billing cycle is charged at £3, and these fees are charged weekly to the payment method on your account.

10.3. Statutory Rights: In accordance with the Consumer Contracts Regulations 2013, you have a statutory right to cancel a purchase within 14 days of the date of purchase for a full refund, provided you have not yet used the Service. Once a Service has been used within this 14-day window, you acknowledge that you lose the right to a full refund.

11Studio cancellations and instructors

11.1. We reserve the right to cancel confirmed bookings up to 30 minutes before the scheduled time due to unforeseen circumstances. Our sole liability is to return the class credit to your account. Instructors may change without notice, and no refund is due for such changes.

12Holidays, freezes, and expirations

12.1. Packages cannot be extended or frozen for free due to closure over Bank Holidays or studio holiday periods. Class Passes may be frozen at our discretion if an injury prevents attendance, provided a valid doctor’s note is supplied promptly. You are responsible for tracking your Service expiry dates.

13Prices and expiry periods

13.1. Prices may change without notice. All Classes are non-transferable and subject to our cancellation policy (see section 10). 5 Class Passes and 10 Class Passes are valid for 6 months, and 20 Class Passes are valid for 9 months, from the purchase date unless otherwise specified.

14Products

14.1. Faulty Goods: You have legal rights to a repair, replacement, or refund if a Product is faulty.

14.2. Change of Mind: For online purchases, you have 14 days from receipt to cancel and return the Products in original condition at your own cost. Hygiene-sensitive items (e.g., worn socks) cannot be returned.

15Membership terms

15.1. Memberships are rolling monthly contracts.

15.2. Termination: You may cancel with at least 7 days' written notice before your next billing date. Termination occurs at the end of the current cycle.

15.3. Late Cancellations: From 16 November 2026, Matwork Members are subject to the late cancellation fee set out in section 10.2.

15.4. Breach: We may terminate your Membership for breach of terms; however, where appropriate, we may issue a warning or provide an opportunity to remedy the breach before termination.

16Waiting lists

16.1. If you are on a waiting list, you will be notified via email if a space becomes available. Booking is on a first-come, first-served basis.

17Personal belongings

17.1. All personal belongings are left at your sole risk. Studio Emba is not responsible for any theft, loss, or damage to property.

18Force majeure

18.1. We shall not be liable for any failure to perform our obligations if the failure is due to causes beyond our reasonable control. This includes, but is not limited to, Acts of God, fire, strikes, or unforeseen technical failure of third-party hosting providers or booking software.

19Site usage / intellectual property / filming

19.1. All content on our Social Media and provided as part of our Services (“Materials”) are owned by Studio Emba. You may not copy or use Materials for commercial purposes.

19.2. Studio Filming: Within the studio, any form of filming must be strictly limited to time-lapse video capture only. This is strictly conditional upon obtaining the explicit consent of the instructor and ensuring that no other clients or visitors are captured in the frame without their prior express permission. Audio recording and live streaming are prohibited.

20Severability

20.1. If any part of these Terms is found to be invalid or unenforceable, that part will be severed, and the remainder of the Terms will continue to be valid and enforceable.

21Liability

21.1. Use of the Site and Services is on an “as is” basis. Subject to Section 6, we are not liable for failure to comply with these Terms due to events beyond our reasonable control.

22Personal information

22.1. Your personal information is governed by the Studio Emba privacy policy.

23Entire agreement

23.1. These Terms constitute the entire agreement between the parties.

24Corporate partnerships (Epassi GymFlex & MyGymDiscounts)

24.1. Scope: This section applies exclusively to 12-month upfront annual passes purchased through our corporate partners, Epassi GymFlex and MyGymDiscounts. These terms prevail over any conflicting general terms in Section 10 regarding refunds.

24.2. Qualifying Events for Refund: Given the discounted nature of these annual passes, refunds are not permitted for a "change of mind." A refund request will only be considered if a Member can provide evidence of one of the following "Qualifying Events":

• Relocation: Moving to a primary residence more than 15 miles away from the Studio.

• Medical/Injury: A long-term illness or injury that prevents physical exercise for the remainder of the term (verified by a doctor’s note).

• Redundancy/Financial Difficulty: Official notice of redundancy or evidence of significant financial hardship.

24.3. Refund Calculation (The "Quarterly Rule"): Refunds are calculated in full three-month blocks ("Quarters") remaining on the 12-month term from the date the refund is approved and all evidence is received.

• The Logic: Any used portion of a 3-month block is non-refundable.

• Example: If you have used 5 months of your pass, you have 7 months remaining. You will be refunded for 2 full quarters (6 months total). The single remaining month of that final partial quarter is non-refundable.

24.4. Process: All refund requests must be submitted in writing to hello@studioemba.co.uk with the necessary supporting documentation (e.g., utility bill for relocation, redundancy letter, or medical certificate). Once approved, refunds will be processed back to the original payment platform or method used for the purchase.

25Governing law and jurisdiction

25.1. These Terms shall be governed by English law, and the parties submit to the exclusive jurisdiction of the English courts.