Terms and Conditions.
1. INTRODUCTION
Please read these terms and conditions (the “Terms”) carefully and in full. Your use of this Site (defined in Section 2), creating an account for our booking/purchase service and using it, purchasing any products or services via the Sites and/or our online booking service, and making any booking or purchase via the Sites, our online booking service, email, or over the telephone are all subject to these Terms. By continuing to use the Sites, make purchases, and book Services with us, you agree and confirm that you have read these Terms, understand their importance, and agree to be bound by them. Please check these Terms on every purchase or booking, as they may change from time to time without notice.
2. DEFINITIONS
2.1. “Services” or “Service” encompass any information, services, activities, classes, workshops, appointments, or personal training ordered and/or provided by Studio Emba through or via the Site, our studios, or our instructors/therapists. This includes all services offered as part of any course, workshop, or personal training. Any electronic information we supply to you constitutes a “Service,” not a “Product,” and cancellation rights will apply accordingly. References to a class, workshop, activity, appointment, or personal training in these Terms denote a Service and are used as such for ease of understanding. 2.2. “Site” or “Sites” refers to the website at the URL www.studioemba.co.uk, as well as any replacement site(s) we may use from time to time. 2.3. “Studio Emba” generally represents the trading name of Chloe Elizabeth Wellbeing Ltd, with company number 15216844. 2.4. “Products” are any physical goods offered for sale by Studio Emba. These include, but are not limited to, clothing such as socks, t-shirts, and jumpers, exercise equipment like bands and weights, and gift cards. 2.5. “Clients,” “Members,” and “Visitors” are individuals who use Studio Emba facilities or attend our Services. “Members” may have specific membership agreements as detailed in Section 15. 2.6. “Social Media” collectively refers to our Site, our Facebook page, our Twitter feed, and our booking/purchase sites. 2.7. “Materials” include the intellectual property rights in all content on our Social Media and provided as part of our Products or Services, as well as the Studio Emba trademarks and logos.
3. CONDUCT
3.1. All Clients, Members, and Visitors must conduct themselves in a respectful and considerate manner at all times. This applies when using Studio Emba facilities, participating in classes, or interacting with instructors and other individuals on our premises or via our online platforms. Any behaviour that Studio Emba, in its reasonable discretion, deems to be intimidating, abusive, violent, inappropriate, disrespectful, or disruptive to the studio environment or the enjoyment of others will not be tolerated. Such behaviour includes, but is not limited to, offensive language, aggressive actions, harassment (verbal, physical, or otherwise), discrimination of any kind, and failure to adhere to reasonable instructions from Studio Emba staff. Any user who breaches this Conduct policy may be immediately ejected from Studio Emba premises. For Clients, their accounts may be suspended without any refund of fees already paid. For Members, their Memberships may be terminated without any refund of fees already paid. Studio Emba reserves the right to refuse future entry to individuals who violate this policy. Furthermore, we reserve the right to take any further action we deem necessary, including reporting incidents to the appropriate authorities.
4. VISITORS AND CHILDREN
4.1. For the safety and comfort of all participants and to minimise potential disruptions, Clients, Members, and Visitors who wish to bring a non-participating visitor, including children of any age, to the studio during a class must obtain explicit permission from Studio Emba staff before the class begins. Studio Emba reserves the absolute right to refuse entry to any non-participating visitor. If permission is granted, it is conditional on the accompanying Client, Member, or Visitor ensuring that the non-participating visitor behaves respectfully and does not disrupt the class in any way. Clients, Members, and Visitors acknowledge and agree that any non-participating visitor on our premises is present at their own risk, and Studio Emba accepts no responsibility for their safety, well-being, or supervision. The accompanying adult assumes full and sole responsibility for the non-participating visitor at all times while on Studio Emba premises. If a non-participating visitor disrupts a class or the studio environment, the accompanying Client, Member, or Visitor will be required to leave immediately with the non-participating visitor. This is at the sole discretion of Studio Emba staff, and no refund will be provided for any remaining portion of the class or membership in such circumstances.
5. INJURIES AND HEALTH AND IMPORTANT WAIVER / LIMITATION OF LIABILITY
5.1. It is your sole responsibility to check with your doctor or medical practitioner about your suitability for our Services and to obtain their written consent where necessary before making a purchase. Prior to attending the studio for the first time, all customers must complete a health questionnaire. This questionnaire will be emailed to you after you register on our booking system, and it is essential that you complete and submit it before your first visit. While we take care to ensure safe practice, there are inherent risks in any strenuous exercise programme or treatment. Neither we nor our instructors/therapists accept any liability whatsoever for any injury or illness you incur through taking our Services or purchasing our products, or due to your failure to notify us of any existing injuries, health problems, or special needs before you attend your class/appointment, or to notify your instructor/therapist prior to the start of your class/appointment. You must notify us by email, after creating your account and before purchasing any Services, of any health problem or injury you may have, including but not limited to cardiac irregularities, spinal, bone, joint, tendon, or ligament injuries, spells of dizziness, asthma (or other breathing difficulties), diabetes, epilepsy, or any allergy, which may affect your participation in or be exacerbated by any Services at Studio Emba. Please also inform the instructor teaching your class or the therapist carrying out your treatment at the beginning of every class/appointment. You must also notify us by email (and the instructor/therapist) before attending or participating in any Service of any new circumstances affecting your health that may affect your ability to participate or be exacerbated through attending or continued use of Studio Emba, or which may have arisen or worsened since your last class/appointment at Studio Emba (if any). You accept the risk of injury from performing exercises, using specialist equipment, and participating in our Services. You acknowledge and accept that any advice we or our instructors/therapists provide does not constitute professional medical advice or a substitute for it. You agree and understand that you must follow the strict instructions of your instructor/therapists in every Service you take. Neither we, our directors, nor our instructors and or therapists can be held responsible for any injury arising or being made worse by your failure to do so.
6. IMPORTANT WAIVER AND LIABILITY STATEMENTS
6.1. By purchasing and booking Services with us via our Site, online booking system, or directly, you accept that in consideration of being permitted to participate in our Services and use our equipment and facilities, you, on your behalf and that of any heirs and assigns, covenant not to sue us, our directors, or our instructors/therapists. You also agree to hold us, our directors, and our instructors/therapists harmless against, and waive and discharge us and our instructors/therapists from, all responsibility or liability for injuries, health issues, damages, loss, or death resulting from your participation in any of our Services or use of our equipment, facilities, or products. We, our directors, and our instructors/therapists exclude all responsibility and/or liability for injuries, health issues, damages, loss, or death resulting from or exacerbated by your participation in any of our Services or use of our equipment or facilities, or products, whether or not caused by our negligence. To the fullest extent permitted by law, our total liability to you for any loss or damage arising in connection with the supply of Products will not exceed the total price you paid for those Products. This does not exclude or limit our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law. While we take reasonable care in selecting and sourcing our Products, it is your sole responsibility to ensure their suitability for your individual needs and that you have no allergies or sensitivities to their materials or ingredients. By purchasing and using our Products, you acknowledge and agree that you do so at your own risk. To the fullest extent permitted by law and subject to your statutory rights, Studio Emba, its directors, and its employees shall not be liable for any allergic reaction, injury, illness, loss, or damage resulting from the use of our Products where such reaction arises from an existing allergy, sensitivity, or pre-existing condition unknown to us. However, nothing in these Terms seeks to exclude or limit our liability for negligence in the manufacturing process of a Product that directly causes harm, or for any other liability that cannot be excluded or limited by law, including death or personal injury resulting from our direct negligence. It is your responsibility to carefully inspect all Products upon receipt and to discontinue use immediately if any adverse reaction occurs. If you have concerns about product materials or ingredients, please contact us before use, and we will endeavour to provide available information. We recommend consulting a medical professional if you have known allergies or sensitivities before using new products.
7. ARRIVING ON TIME
7.1. Please ensure you arrive on time for your Service as a courtesy to the instructor and your fellow students. For your First Class, please arrive at least 5 minutes early to be shown the reformer. If you are more than 5 minutes late for your first class, you may not be admitted, and you will forfeit your class. Completing the warm-up is important for injury prevention. If you are more than 15 minutes late for a regular class, you might not be able to join. If you are late, your reserved place may be given to a standby student, and whether or not it is, you will still be charged for the Service. It is your sole responsibility to ensure you arrive on time.
8. CREATING AN ACCOUNT, BOOKING AND PAYMENT
8.1. You must be 14 or over to create an account online with us. If you are under 16, you must provide consent from a parent or legal guardian to create an account. You can only create an account in your own name and for your own use. If you create an account for a third party, you agree to indemnify us against all liability, costs, or claims incurred due to this. Please notify us immediately if you have created an account for a third party. Our online booking facility displays Service availability at your selected date and time, which changes as bookings are made or cancelled. It is your responsibility to ensure your booking and payment are correct. If you notify us within 1 hour of an incorrectly scheduled class, we will return the class to your account for re-booking. No refunds are given for incorrectly booked Services or payments; we can only credit your account for future use. You can pay for Services using a credit or debit card. All prices are final, and services are non-refundable except as detailed in these Terms. We reserve the right to change our prices without prior notice. Services commence on the date of purchase, not the date of your first booking.
9. CLASS-SPECIFIC RULES AND REQUIREMENTS
9.1. While these Terms apply generally to all our Services, certain classes, workshops, or appointments may have additional specific rules, requirements, or recommendations. These may include age restrictions, equipment you need to bring (clearly stated in the Service description on our Site or booking platform), prior experience or fitness levels (indicated in the Service description), and specific attire recommendations or requirements. Unless stated otherwise in the class or workshop description, the minimum age for participation is 14 years old, and those under 16 must be accompanied by a participating responsible adult. We reserve the right to refuse participation if these age requirements are not met. It is your responsibility to carefully read the full description of each Service before booking to understand any specific rules, requirements, or recommendations. By booking, you acknowledge that you have read and understood these additional conditions. Studio Emba reserves the right to amend or add to these class-specific rules at any time, and significant changes will be communicated where reasonably practicable.
10. CHANGING OR CANCELLING BOOKINGS / MISSED BOOKINGS / REFUNDS
10.1. For changes or cancellations made with more than 12 hours' notice, for all classes, appointments, and 1-to-1 sessions, you can cancel via your online account without losing your credit for that session, which will be returned to your account (note: no refunds are given). You can change your booking at any time by logging into your online account and making the necessary amendments. If you have problems, please contact us immediately so we can cancel the reservation. We are not responsible for “late cancellations” if you do not contact us in writing before the 12-hour cancellation period. Your statutory consumer rights regarding cancellation, refund, and any limitations in these Terms are not affected. Refunds can only be credited to the original payment card. You are responsible for checking your booking details at each stage. Refunds are only available for unexpired Services and are discretionary, not given after 14 days from the purchase date. All refunds are subject to charging the full price for any class booking reserved, which you authorise us to process before the refund. We cannot process partial refunds. If we, at our discretion, refund a partially used package, you agree to us refunding the full amount and then immediately charging the same card for the used credit at the single class price prevailing at the time of the refund request, as bundles include a discount for bulk purchase. The balance, if any, will be returned according to these Terms. When you purchase a class, package, membership, or 1-to-1 session, you pay only for the class(es)/treatment session(s); studio facilities are complimentary and subject to change without notice, with no refund, alteration, or compensation due for changes or unavailability of facilities.
11. RIGHTS WHERE WE CANCEL YOUR BOOKING, ALTER SCHEDULE TIMES OR CHANGE THE INSTRUCTOR
11.1. A binding contract is formed only when we accept your offer to book a Service or block of Services, which occurs upon issuing a booking or waitlist confirmation via email, text, or orally from us or our online system. Despite this, we reserve the right to cancel confirmed class bookings up to 30 minutes before the scheduled time due to Site errors, inaccuracies, or instructor unavailability. In case of cancellation, our sole liability is to return your class credit to your online account for rebooking, with no further compensation or refunds provided. All Services are subject to availability, and while we try to accommodate preferences, this is not guaranteed. The Service schedule may change without notice, so please ensure there are suitable days and times for you, as we cannot offer refunds if a particular time slot becomes unavailable. If we cancel a Service you've booked, we will contact you by email or phone and return your credit for rebooking at your convenience. It is your responsibility to keep your online account details updated for all communication. Please check your spam folder. When you purchase a Service, you are paying for the Service itself, not a specific instructor/therapist, who may change without notice, and no refund, alteration, or compensation is due for instructor/therapist changes. This ensures we can keep as many classes/appointments open. If you book a Service not covered by your package, you will be removed without notice; it is your responsibility to select appropriate Services for your package.
12. HOLIDAY PERIODS / FREEZING YOUR CLASS PASS / EXTENSIONS / INJURIES / SHARING CLASS PASSES
12.1. All Packages cannot be extended or frozen for free due to closure or restricted hours over Bank Holidays, Christmas and New Year, class cancellations due to low bookings, or inability to book specific times/days. Please ensure you have sufficient time to use your Services upon purchase, as the schedule and availability may change. Advance booking is recommended, and you can cancel any booking with 12 hours' notice. Class Passes may be extended once at our sole discretion; if extended, they cannot also be frozen. Special Offers cannot be extended unless specified in the offer, and any extension fee depends on the specific offer, regardless of remaining classes. Class Passes may be frozen for a discretionary period agreed upon; upon unfreezing, you will have an equivalent period to use the remaining pass from the notification date (or a later date) to the original expiry date. If you freeze your pass, you cannot also extend it. Special Offer Packages cannot be frozen as they have fixed expiration periods to allow for competitive pricing. If an injury prevents attendance, promptly provide a valid doctor’s note, and we will apply a freeze or extension at our discretion, at no cost, for a period no longer than the time between notification and your pass expiry. For other extension or freeze requests, we may grant them at our sole discretion and set the price accordingly. Class Pass sharing is not permitted due to safety and liability reasons; each attendee needs their own profile and credit. It is your sole responsibility to track your Service expiry dates and promptly request extensions or freezes; we are not responsible for your failure to do so.
13. PRICES AND EXPIRY PERIODS
13.1. All Prices and special offers may change or be withdrawn without notice. All Classes are non-transferable and subject to our 12-hour cancellation policy. 5 Class Passes and 10 Class Passes are valid for 26 weeks from the purchase date, unless otherwise specified. Special Offers are valid for the period stated in the offer from the purchase date, unless otherwise specified. It is your sole responsibility to check your account and track your Services’ expiration dates, as we do not provide reminders. The price of Products is as quoted on our Site or in the studio, excluding obvious errors, and includes VAT unless stated. Delivery costs are added where applicable. Payment for Products is taken via specified methods upon order processing before dispatch or collection. Studio Emba gift cards are redeemable for our Services and Products, subject to their terms and expiry dates as stated at purchase; they are non-refundable, and we are not responsible for lost or stolen cards.
14. PRODUCTS
14.1. By ordering Products via our Site or in person, you offer to purchase them under these Terms, and all orders are subject to our acceptance. A contract for Product sale is formed upon dispatch or when Products are available for collection. Until then, we can refuse to process your order, and you can cancel it. We aim to dispatch delivered Products within the timeframe on our Site, but delivery times are estimates and not guaranteed; We are not responsible for delays outside our control, and the risk of loss and damage to the Products passes to you upon delivery.
14.2. We take reasonable care to ensure the accuracy of Product details, descriptions, and prices on our Site or in the studio at the time of entry. However, information may not always reflect the exact current situation, and we reserve the right to correct errors, inaccuracies, or omissions and to update information without notice. Product images are for illustration only, and actual Products may vary.
14.3. Returns, Exchanges, and Refunds for Products: * Faulty Products: If a purchased Product is faulty, damaged, or not as described, you have legal rights. Please notify us as soon as possible with proof of purchase. You may be entitled to a repair, replacement, or refund according to your statutory rights. *
14.4. Change of Mind (Online Purchases): If you bought Products online, you have 14 days from receipt to cancel and receive a refund. You must notify us within this period and return the Products in their original condition and packaging at your own cost within 14 days of your cancellation notice. Hygiene-sensitive items (e.g., worn socks) may not be returnable if opened or used unless faulty. Gift cards are non-refundable. * In-Studio Purchases: For Products bought in person, our policy on non-faulty returns and exchanges is at our discretion, as displayed at the point of sale. Your statutory rights for faulty goods are not affected. * Refund Process: Refunds for returned Products will be processed within 5-10 days of our receipt (or proof of postage for online returns) and will be made to the original payment method.
15. MEMBERSHIP TERMS
15.1. This section outlines the specific terms and conditions for Studio Emba Memberships, which offer benefits beyond standard class passes or account creation. A "Membership" provides unlimited access to scheduled mat work classes each month, including Pilates, Yoga, and Barre as per our timetable. Members also receive discounts on individual Reformer classes, class packs, and special monthly mat work workshops designated as "special classes" by Studio Emba, with specific discounts advertised separately.
15.2. Studio Emba Memberships are on a rolling monthly contract. By subscribing, you agree to these Membership Terms for an initial month, automatically renewing monthly unless terminated as per these Terms. Membership fees are payable monthly in advance via your chosen payment method at sign-up, with the first payment taken on the subscription date and subsequent payments on the same date each month. It is your responsibility to keep your payment details current. If a payment fails, we may suspend your Membership until the balance is paid. Studio Emba reserves the right to review and change Membership fees with reasonable notice, and continued use after a fee change implies acceptance.
15.3. Membership Suspension or Termination: You may cancel your rolling monthly Membership with at least 7 days' written notice (email acceptable) before your next billing date, with termination at the end of the current monthly cycle and no refunds for any remaining portion. Studio Emba may immediately suspend or terminate your Membership without refund if you breach these Membership Terms or our general Terms and Conditions, including the "CONDUCT" section. We may also terminate all Memberships with reasonable notice, and in such cases (unless due to your breach), a pro-rata refund for any unused portion of the current month may be offered at our discretion.
15.4. Membership benefits are personal and non-transferable. Unlimited mat work class access is subject to availability and our standard booking procedures, and advance booking is recommended. Studio Emba reserves the right to manage class sizes and use waiting lists. The definitions of "mat work classes," "Reformer classes," and "special classes" are at our sole discretion and may change. Membership discounts cannot be combined with other offers unless explicitly stated. Studio Emba reserves the right to modify these Membership Terms with reasonable notice, and continued use after changes implies acceptance. These Membership Terms are additional to and form part of our general Terms and Conditions, which also apply. In any conflict, these Membership Terms prevail for your Membership.
16. WAITING LISTS
16.1. If you are on a waiting list for a Service, you will receive an email from our online booking system if a space becomes available. Booking this space is on a first-come, first-served basis among those on the waiting list. It is your responsibility to check your email and spam folder for availability notifications and to ensure your email address details are current. We may send a text reminder, but this does not override your obligation to check your email and class schedule. Until you confirm your reservation, another person may book the space. By joining a waiting list, you grant us permission to subscribe you to email reminders and notifications about availability.
17. PERSONAL BELONGINGS
17.1. All personal belongings left at our studios during or outside of Services and opening hours are left at your sole risk. We, our directors, and our instructors/therapists are in no way responsible for their theft, loss, or damage. You acknowledge that no claim may be brought for any loss, theft, or damage to personal belongings left at the studio at any time, or for any loss suffered as a result.
18. FORCE MAJEURE
18.1. We shall not be liable to you or deemed to be in breach of these Terms for any delay in performing or any failure to perform our obligations if the delay or failure is due to any cause beyond our reasonable control. This includes, but is not limited to, Acts of God, explosion, flood, tempest, fire or accident, war or threat of war, riot, sabotage, insurrection, civil disturbance, restrictions, regulations, by-laws, prohibitions or measures of any kind by any government, parliamentary, or local authority, strikes, lockouts or other industrial action or trade disputes (whether involving our employees or those of any third party), I.T. viruses, difficulties in obtaining raw materials, labour, fuel, parts or machinery, power failure, or breakdown in machinery.
19. SEVERABILITY
19.1. If any part of these Terms is found by a court of competent jurisdiction or other competent authority to be invalid, unlawful, or unenforceable, then that part will be severed from these Terms. The remainder of the Terms will continue to be valid and enforceable to the fullest extent permitted by law.
20. SITE USAGE / INTELLECTUAL PROPERTY RIGHTS
20.1. You may use our Site and Social Media for personal and lawful use only. You are not allowed to copy or use any material from our Social Media for any commercial purpose. The intellectual property rights in all content of our Social Media and supplied as part of our Products or Services, including the Studio Emba trademarks and logos (“Materials”), are owned by us. Except as expressly set out in these Terms, you may not make copies of any Materials, remove or change anything on our Social Media, include or create links to or from our Social Media without our written authority, or remove or change any copyright, trademark, or other intellectual property right notices in any Materials or their copies. Please refrain from using the Studio Emba logos or marks without a written license. You must not use our Social Media to post, upload, or transmit material that is obscene, pornographic, threatening, menacing, racist, offensive, defamatory, infringing of intellectual property, otherwise unlawful, or intended to harass, stalk, threaten, or violate the rights of others, misrepresent your identity or status, hack into our Social Media or related systems, make excessive traffic demands, deliver viruses, or forward chain letters or similar materials that may inhibit other users or damage our reputation. We are not obligated to monitor Social Media use but reserve the right to disclose information as required by law and/or to remove, refuse to post, or edit information or materials, block your access, and take other necessary action to prevent breaches of these Terms or applicable law. We will fully cooperate with law enforcement regarding investigations of suspected unlawful activity or network security violations. As our Social Media may change, please refresh your browser each time you visit to ensure you have the latest version.
21. STUDIO FILMING AND RECORDING RESTRICTIONS
21.1. Within the studio, any form of filming must be strictly limited to time-lapse video capture only. Live video recording and real-time recording, including audio, are explicitly prohibited. This includes the use of cameras, mobile phones, or any other devices with video or audio recording capabilities for purposes other than time-lapse. We appreciate your understanding and cooperation in maintaining the intended atmosphere and privacy within our studio space.
22. LIABILITY
22.1. Please refer to the important liability statement in Section 6 of these Terms, in addition to this paragraph. You agree that your use of this Site and the Services is on an “as is” and “as available” basis. Except as expressly stated in these Terms, we do not enter into conditions, warranties, or other terms regarding the Site, the products, or the Services, including any implied terms relating to quality or fitness for a particular purpose, or any guaranteed or predicted result. Our Site and Social Media may contain links to external sites and co-branded pages, provided for your access to potentially useful or interesting information and services; however, we are not responsible for the content of these sites and pages or for anything they provide. Subject to the important liability statement in Section 6, we are not liable for failure to comply with these Terms due to any event beyond our reasonable control, including, without limitation, the input of incorrect information by you.
23. YOUR PERSONAL INFORMATION
23.1. The usage of your personal information is governed by the Studio Emba privacy policy, which forms part of these Terms.
24. ENTIRE AGREEMENT
24.1. These Terms, together with our booking or waitlist confirmation, constitute the entire agreement between the parties unless otherwise expressly agreed in writing.
25. GOVERNING LAW AND JURISDICTION
25.1. These Terms shall be governed by and construed in accordance with English law. The parties hereby agree to submit to the exclusive jurisdiction of the English courts.